NEGOTIATION

 

1.There is a client complaining about the product they have received. Your customer told you "The item that you send to me has a lot of damages and it is not what I ordered!"Now, the person on the end of the complaint has a choice about what to responds, give the Child, ParentandAdultway of response to the complaint.(15 points)

 

2.Consider asituation wherethere is Customer A and he told you "How can I buy your product when it is 2x higher from the other?". How will you respond/counter the manipulative tactic of your customer? (10 points)

Answer rating: 100% (QA)

1 Child Response Im sorry you feel that way It was not my intention to send you a damaged item Ill m... View the full answer