Question: Net promoter score does not include ___________ in the calculation. Group of answer choices detractors advocates promoters passives

Net promoter score does not include ___________ in the calculation. Group of answer choices detractors advocates promoters passives

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

A Net Promoter Score is determined by subtracting the percentage of _ _ _ _ _ _ _ _ from the percentage of promoters among your current customers. Group of answer choices detractors repurchasers...

Q:

In the context of the net promoter score ( NPS ) , scores of 6 or below represent _ _ _ _ _ _ _ _ _ _ , unhappy customers who may spread negative comments. Group of answer choices detractors passives...

Q:

In the context of the net promoter score ( NPS ) , scores of 7 or 8 are associated with _ _ _ _ _ _ _ _ _ _ , customers who are satisfied but may switch to competitors. Group of answer choices...

Q:

Response Feedback One or more incorrect astion 46 Given the frequency table for NPS ratings in the Excel spreadsheet, compute the % Promoters and the NPS (Net Promoter Score). Excel worksheets are...

Q:

Question 1 A firm wants to understand why a customer purchases certain products that are offered on its website, based on the customer's interests, hobbies, lifestyle choices, values and attitudes....

Q:

The Net Promoter Score Fred Reichheld and his Bain & Company colleagues tried numerous survey questions with consumers across multiple industries to see which questions were best correlated with...

Q:

ts , demand fol this representative of ? * * land for the product. alty and learned how to measure customer loyalty using the e . " What is the basic calculation for Net Promoter Score ss Detractors....

Q:

What values are associated with Detractors , Passives , and Promoters for the Net Promoter Score Index ? Select an answer : 1 - 6 for Detractors , 7 - 8 for Passives , 9 - 1 0 for Promoters 1 - 6 for...

Q:

In class, we spoke about the Net Promoter Score " NPS . " As marketers, what can we say about the "Passives" component of the Net Promoter Score? Select the best answer below. A . We aren't...

Q:

The purpose of this assignment is to practice understanding the concepts of customer satisfaction (post-decision processes) and how marketers make use of this information to shape their own efforts....

Q:

(Multiple Choice) 1. For the purpose of classifying liabilities as current or noncurrent, the term operating cycle refers to a. the average time period between business recessions. b. the time period...

Q:

Each of the following aldehydes or ketones is known by a common name. Its substitutive IUPAC name is provided in parentheses. Write a structural formula for each one. (a) Chloral (2, 2,...

Q:

What is market pricing?

Q:

A hula hoop and solid disc of equal radii are rolled, from rest and without slipping, down an incline plane. Which one will reach the bottom of the inclined plane first? Explain.

Q:

Conduct a service area competitor analysis for a health care service with which you are familiar.

Q:

Why is the value chain consistent with total systems concepts discussed in Chapter 1? Why is a systems approach to internal environmental analysis important?

Q:

Where do organizational missions originate? How do you explain the evolution of organizational missions as the organization grows and matures? If mission statements are relatively enduring, how often...