New York lawyer Matt Murdoch charges by the hour. He is representing Jessica Jones who was injured by a defective blow dryer. Matt Murdoch realizes that if the case goes to ADR, he will likely only be able to bill about 15 hours and the case will almost certainly settle. But if the case goes to trial, he will likely be able to bill about 80 hours. Jessica Jones would likely be much better off settling the case in ADR than going to trial but Matt Murdoch tries to convince her to skip ADR and go to trial. This scenario is an example of what?

• Agency problem 
• Trust and truthfulness divergence
• Low-context communication
• Culture role dysphoria

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