Next, complete Part A and Part B$.$ In Part A$,$ you will be mapping the current process and determining the minimum cycle time and the longest cycle time. In Part B$,$ you will be evaluating a scenario where Billy$$s Hamburger Barn redesigns their process and adds another attendant.$$

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$(*=$ easy; $**=$ moderate; $***=$ advanced$)$ Problems for Section $4\mathrm{.}2$: Mapping Business Processes$$

Billy$$s Hamburger Barn has a single drive$-$up window. Currently, there is one attendant at the window who takes the order $(3040$ seconds$),$ gathers up the food and bags it $(30120$ seconds$),$ and then takes the customer$$s money $(3040$ seconds$)$ before handing the food to the customer. a$.()$ Map the current process. What is the minimum cycle time? The longest cycle time? b$.(*)$ Suppose Billy$$s Hamburger Barn redesigns the process described in problem $11$ so there are now two attendants. The first attendant takes the order. Once this step is finished, the first attendant then takes the money, and the second one gathers up and bags the food. If two of the process steps can now run in par$-$allel $($gathering the food and taking the money$),$ what is the new minimum cycle time? What is the longest cycle time? What potential problems could arise by splitting the process across two individuals?$$

Faircloth Financial specializes in home equity loans, loans that customers can take out against the equity they have in their homes. $($Equity$$ represents the difference between the home$$s value and the amount a customer owns on any other loans.$)$ The current process is as follows: $$ The customer downloads the loan application forms from the Web, fills them in$,$ and mails them to Fair$-$cloth $(35$ days$).$ If there are any problems with the forms $($and there usually are$),$ a customer sales representative calls up the customer and reviews these problems. It may take $1$ to $2$ days to contact the customer. After reaching the customer, resolving the problem can take anywhere from $5$ minutes to $30$ minutes. If the customer needs to initial or sign some new forms, it takes $57$ days to mail the forms to the customer and have her send them back. $$ Every Monday morning, the customer sales represen$-$tatives take a batch of completed, correct application forms to the loan officers. This means that if a correct loan application comes in on Tuesday, the soonest it can get to a loan officer is the following Monday. The loan officers then take $2$ to $3$ days to process the batch of loans, based on information on the forms and information available from credit rating bureaus. Customers are advised by email and regular mail regarding the final decision. a$.()$ Map out the current process. Identify any rework loops and delays in the process. What causes these? What is the impact on cycle times? How might this affect customers$$ willingness to do business with Faircloth? b$.()$ What changes might you recommend to rede$-$sign this process with the needs of the customer in mind? You might start by imagining how the $$per$-$fect$$ process would look to the customer and base your recommendations on that. Problems for Section $4\mathrm{.}3$: Managing and Improving Business Processes$$

Marci spends $15$ hours researching and writing a $20-$page report for her philosophy class. Jack brags that he has a $$streamlined process$$ for performing the researching and writing. Jack takes just $8$ hours to research and write the paper, but his report is only $15$ pages l$$