Nicanor is a project manager tasked with implementing a new customer relationship management $($CRM$)$ system in his company. While some departments are enthusiastic, others are hesitant to change their current workflows. There have also been concerns about a lack of clear communication from leadership regarding the project's goals and benefits.

Considering the human$-$driven challenges to continuous improvement, which of the following actions would be MOST effective in addressing employee resistance and facilitating a smoother implementation of the new CRM system?

Mandate the use of the new CRM system for all departments on a specific date.

Partner with representatives from each department to develop a customized implementation plan.

Hold a town hall meeting with leadership to answer