NO. 5

I need help with this question, there is only 1 multiple-choice question about management accounting and control, i hope someone can answer this question within 10 mins, thanks a lot!

NO. 5 I need help with this question, there is only 1 multiple-choice question about management accounting and control, i hope someone can answer this question within 10 mins, thanks a lot! The internal business process perspective of a balanced scorecard may contain which of the following set of performance measures? Select one: a. Sales force efficiency, scrap costs, percentage of machine downtime b. Defect costs, employee satisfaction rating, number of customer complaints c. Number of incorrect deliveries to customers, production cycle time, profit margin d. Sales force efficiency, percentage of warranty claims, number of employees completed internal training