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A software company in Montreal has designed a conflict management course for supervisors. What is the most important attribute to look for when selecting a trainer for this course? Strong listening and oral presentation skills o O Experience researching conflict management a Conflict experience Strong written communication skills Previous experience designing a conflict course What is the area defined by the bargaining limits of each side, in which compromise is possible, as is the attainment of a settlement satisfactory to both parties, known as? Bargaining zone Common interest zone Settlement range Bargaining range Distributive range Gita is a first-time supervisor who needs to learn how to conduct a performance appraisal; in particular, she needs to provide feedback to some of her more difficult team members. What training method would best suit Gita? Seminar On-the-job training Case study Role play What is the strategy to bargaining often typified as "win-lose" called? Productivity bargaining Concessionary bargaining Integrative bargaining Distributive bargaining Interest-based bargaining A UK based company has been operating in Kenya for the past 5 years. 90% of the employees are from UK. How can the Kenyan (host-country) government encourage international companies to hire locally? Encourage the growth of local competition forcing the UK company to hire locally to stay competitive Offer tax incentives and reduction in tariffs to encourage local hiring Buy controlling management stake in the UK company resulting in changes to selection decisions Threaten to cancel the business permit of the UK company if they do not hire locally A new employee is hired at a retail store in Toronto. On their first day, they realize they do not know what is expected of them on the job, who their team members are, or what the goals of the business are. What is the best approach to avoiding this problem? A telephone call to the new employee A structured meeting with their supervisor A formal and well-designed orientation program O O A formal email to the new employee A peer mentoring program What are the three stages in establishing pay rates? Collecting data on insurance benefits, creating a salary survey, and hiring consultants Pricing of benchmark jobs, collecting data on insurance benefits, and evaluating benefits packages O Collecting data used to price every job in the organization, working with a compensation consultant, and working with a benefits specialist Consulting with industry, determining salaries for executive positions, and deciding on a benefits plan Job evaluation, conducting salary surveys, and combining job evaluation and salary survey results