No hand writing or pictures , please answer the 3 questions Nours Cake Shop makes fresh cakes to customer orders. After receiving the order by Nours assistant, which takes 3 minutes, Nour then takes 12 minutes to mix the ingredients for the cake and loads a cake pan for baking. Then the cake is put into the oven for 36 minutes (the oven can hold three cakes at one time).

When the cake is taken out of the oven, it is cooled for 1 hour in a fridge (the fridge can take two cakes at one time). The assistant then takes 4 minutes to pack the cake for pickup and bills the customer, which takes 3 minutes.

Questions:

1. What is the capacity of the process, and what is the bottleneck? (1 point) 2. What is the throughput time for a typical cake? (0.5 point) 3. What is your recommendation to remove the bottleneck and improve the process? (0.5 point)