Question: No unread replies.No replies. This discussion requires reading stated below. What are some factors that could get in the way of knowing what the customer

No unread replies.No replies.

  1. This discussion requires reading stated below.
  2. What are some factors that could get in the way of knowing what the customer wants? Give examples that come from projects in any industry. Do you see common issues across industries? Why?
  3. Describe a project you have done at home or in your life. List obstacles to quality using a project that we can all relate to.Discuss actions you might take to overcome the quality obstacles you faced.
  4. Did Garvin's paper "What does Product Quality Really Mean" improve your understanding of the concept of quality? Which of his definitions resonated most with the type of work you do?

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