Normal time refers to:

Select one:

a. Time allowances for personal needs, fatigue & delays

b. Observed time that is adjusted for pace

c. Mean of historical time data

d. Median of historical time data

e. Extra time for performing task

Process analysis technique that focuses on service providers interaction with the customer is-

Select one:

a. Time-function mapping

b. Process chart

c. Process Chain Network

d. Activity chart

e. Flow diagram

Slack time equals

Select one:

a. LS-ES

b. LF-EF

c. LS-EF

d. LF--ES

e. EF-ES

The chart used to analyse body movement of a worker is-

Select one:

a. Operations chart

b. Flow diagram

c. Gantt chart

d. Activity chart

e. Process chart

The process of breaking an aggregate plan into greater detail (disaggregation) results in

Select one:

a. Materials requirement planning

b. Distribution resource planning

c. Master production schedule

d. Capacity planning

e. Enterprise resource planning