Northwest Memorial Hospital case study Create a PICK chart for improvement ideas that you can think of for the hospital. Note the hospital has two main issues in the receiving area: (1) Layout problems; and (2) Process problems. You should brainstorm improvement ideas in these areas first THEN create your PICK chart. You can use the template below, or you can create your own. If you need to clarify ideas you listed in the PICK-chart, you can write descriptions/details below the table.