Question: Not a communication gap. Think about what gap would explain the hotel services not meeting the guests' expectations. Issue one: The employees don't seem to

Not a communication gap. Think about what gap would explain the hotel services not meeting the guests' expectations. Issue one: The employees don't seem to have enough information to make informed decisions when responding to customer complaints. They usually have to get the manager involved, or it results in a negative situation. What gap would this be considered

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