Not Answered QUESTION Scenario You work in a desktop support role for a company's corporate offices,...

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Not Answered QUESTION Scenario You work in a desktop support role for a company's corporate offices, which includes 20 offices on the second floor of a large building. A colleague in the previous shift created support tickets for several printer issues after performing some troubleshooting steps. The highest priority tasks for you are to resolve these printer issues as soon as possible. There is no need to perform troubleshooting steps that have been done by other IT personnel. Since you are going to troubleshoot these printer issues, your manager has also asked you to determine if the office needs to buy new printers. This is a last-minute request as end-of-year funds need to be spent by the end of the day. The company has budgeted for printer ink, but if they need to replace a defective printer, the manager has asked you to report this as soon as possible. If printer issues seem mechanical and require troubleshooting further, you still need to report it to the manager for a replacement printer. It is OK to have spare printers if you can fix the mechanical issue later. Support Ticket #10025 | Office: #250 Close All images (c) 123rf.com Scenario To return this interactive to its initial state, click Reset. pt the printers, then use the radio selectors to esn't need troubleshooting, select "N/A." Check ink: Select Check printer settings: Select Check ink: Select Replace Printer? Yes No Check printer settings: Select Check ink: Select Replace Printer? Yes Yes No O Check printer settings: Select Replace Printer? Yes No O Reset Not Answered QUESTION Scenario You work in a desktop support role for a company's corporate offices, which includes 20 offices on the second floor of a large building. A colleague in the previous shift created support tickets for several printer issues after performing some troubleshooting steps. The highest priority tasks for you are to resolve these printer issues as soon as possible. There is no need to perform troubleshooting steps that have been done by other IT personnel. Since you are going to troubleshoot these printer issues, your manager has also asked you to determine if the office needs to buy new printers. This is a last-minute request as end-of-year funds need to be spent by the end of the day. The company has budgeted for printer ink, but if they need to replace a defective printer, the manager has asked you to report this as soon as possible. If printer issues seem mechanical and require troubleshooting further, you still need to report it to the manager for a replacement printer. It is OK to have spare printers if you can fix the mechanical issue later. Support Ticket #10025 | Office: #250 Close All images (c) 123rf.com Scenario To return this interactive to its initial state, click Reset. pt the printers, then use the radio selectors to esn't need troubleshooting, select "N/A." Check ink: Select Check printer settings: Select Check ink: Select Replace Printer? Yes No Check printer settings: Select Check ink: Select Replace Printer? Yes Yes No O Check printer settings: Select Replace Printer? Yes No O Reset