“Not only did our new streamlined model play a critical role in Massmart’s response and recovery to the crisis, including the setup and operation of a temporary distribution centre in record time, but also the agility and optimisation of our logistics fleet. For example, the Builders fleet transported care packages containing essential items from Makro to communities in need in KwaZulu-Natal as soon as the N3 highway re-opened.” (Retail Brief Africa, 2022).

Discuss the guidelines the Massmart managers can follow to effectively delegate such as above.