NOTE:

Each numbered question or direction must be included with its response immediately following it$.$

Some responses will be verbatim from the case study. If so$,$ the inclusion of four or more verbatim consecutive words $($excluding such words as "the," $"$a$/$an$,"$ or prepositions like $"$in$")$ require quotation marks followed by a citation e$.$g$.,$QUOTED MATERIAL$($Medlin$,$ p$.2).$

Points will be deducted if a citation with page reference to the quoted material is not included.

PART $1$:

What is the legal name of this business?

What are the services and products provided by this business?

Summarize the history of this business in a maximum of five sentences.

What is the current financial condition of this business?

What is the state of absenteeism$,$ turnover, and performance reviews.

Who is the founder and current owner of this business?

What is the founder$-$owner$$s strength$($s$)?$

What is the founder$-$owner$$s weakness$($es$)?$

Who is the business$$ first general manager?

What is the business$$ first general manager$$s $($GM$)$ current role?

Who is the business$$ current general manager?

How many stores does the business have?

How many employees in each store?

What is the general manager$$s job duties?

What is the salon manager$$s job duties?

What are the job titles of the various employees, exclusive of the salon manager, who work in the salons?

After three days of conversing with employees, what was Kris$$ main worry?

Why did Kris decide to accept the GM job?

What are two pieces of information not presented in the case study narrative that you would like to know?

What are two pieces of missing information from the APPENDIX TWO: EMPLOYEE SURVEY RESULTS that would make the surveys results more useful, if you had them?