Question: Note: Please answer this question only by typing your answers in the typing space available for this question. (4 marks) a) Describe the service-profit

Note: Please answer this question only by typing your answers in the typing space available for this question. (4 marks) a) Describe the service-profit chain in the context of hospital services? b) Discuss the reasons for frontline service providers failing to promote service quality in a hospital. (4 marks)

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