* Note: This is a multiple-answer Inquiley. For this question each correct answer-choice is worth 3.0 points, each incorrect answer-choice results in a caduction of 3.0 points Inquiry. With regard to the house of quality, the target value for the product design is determined by which three factors (select the three answer choices that apply) Select one or more a. A comprehensive SWOT analysis b. The relationship between customer attributes and engineering characteristics c. The importance of various customer attributes d Desired performance of the product relative to those of competitors - Customer perception vis-a-vis customer attributes 1. The linkages to engineering characteristics "At 9:00 am, sharp, the doorbel rang. the employee brought flowers and chocolates, along with treats and toys for Ms. Hunt's dog!" is an example of a service recovery exhibited by which one of the following organizations (to overcome the publicized agitation of one of its customers) Select one: a. Zappos Shoes b. Walmart c United Parcel Service Mass customization may take several forms. Which one (1) of the following forms is not explicitly mentioned in the text as a means by which mass customization may be achieved Select one: a Concem for the environment b. Modular production c Postponement of options d Zero setup time between orders Assemble-to-order