Question: Now that you have completed the module, you should be able to: Describe quality improvement from various perspectives. Explain types of quality practices and approaches.

Now that you have completed the module, you should be able to:

  1. Describe quality improvement from various perspectives.
  2. Explain types of quality practices and approaches.
  3. Compare the management approach with the statistical approach to quality management.
  4. Describe customer, workforce, and process-focused improvement.

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