Nucom Digital Services (NDS) is an Internet Service Provider (ISP) that caters to individual consumers and small businesses who require a high level of service and are willing to pay a premium for it. Specifically, NDS offers state-of-the-art office applications and web-building software and design, as well as plenty of secure storage space and fast access via its high-speed servers. The territory that ND5 currently serves is Ontario and Eastern Canada. It offers service in English and French. Costs for an Online Support Desk One of NDS' services is its support desk. The online support works as follows: Customers who are experiencing technical problems, or who simply have questions enter a one-on-one online "chat room", where they can interact directly with an expert. Problems are usually resolved within 6 minutes and customers have listed it as one of the top three reasons why they retain ND5. Presently, NDS has enough capacity to handle up to 1,000,000 requests per year, although management doesn't expect the number of requests to change much from the current level of 800,000 per year. The demand for ND5 service is so high that the company now has the opportunity to expand into Western Canada. However, due to its inexperience with the Western-Canadian region, ND5 has decided to outsource its online support desk. After putting out a bid for proposals to companies in Western Canada, NDS has short-listed three (3) proposals for consideration. Based on industry research, NDS Management has concluded that these three (3) companies being considered are equally suitable to meet NDS' level of service requirements. NDS Management has put together Figure 1, outlining the yearly costs associated its current support desk operations as well as the three (3) companies being considered. A) Using Figure 1, complete a total cost analysis based on the comparison chart. This will require you to calculate all associated costs for the current support desk as well as the three (3) proposals. You MUST show all of your calculations. (8 marks) B) After you have completed your calculations, please SCORE (from 1 to 5) the 3 proposals. Provide a brief explanation for your scoring choices. Remember you are NOT scoring or including the current support desk. (2 marks)