o address the franchise owner's concerns and develop a clear plan, we'll go step by step: 1. Forecasting Labor Demand: Given the trend of declining in-store sales and increasing online sales, we need to consider the changing needs in both environments. In-Store Demand: Since there's a 20% sales decline in stores, we can anticipate a decrease in foot traffic. This might lead to reduced demand for customer service representatives. Depending on how the franchise adapts to the decline, the need for department managers might also decrease. Online Demand: With a 30% increase in online sales, there's a growing need for remote workers to handle online operations. We can assume that the demand for online-focused employees will continue to rise. 2. Turnover Estimates: In-Store Workers: Assuming a 15% turnover, this means that each year, 15% of the staff will need to be replaced. This applies to store managers, assistant managers, department managers, and customer service representatives. Online-Focused Employees: With a 30% turnover, the owner should expect a significant portion of the online team to change each year. 3. Labor Shortage or Surplus: Based on the forecasted demand and turnover estimates, it's likely that there will be a labor surplus in the