O False O False O False O False O False O False True/false (Fill in the circles) 1. SCM systems help a company identify, reward, and market to their most loyal and profitable customers. 0 True 2. Analytic CRM enables easy collaboration with customers, suppliers, and partners. O True 3. Physical data elements refers to the different levels of data groupings that exist in a database. O True 4. Cost/benefit analysis refers to the evaluation and choosing solutions where benefits outweigh costs for a O True proposed system. 5. Databases that support the major business processes of an organization refers to the operational database O True (Types of databases). 6. Physical model is a diagram or blueprint of a system that shows what it does without regard to how it does O True it. 7. Character is a characteristic or quality of some entity used to describe that entity. O True 8. System testing is checking whether hardware and software work properly for end users. O True 9. CRM challenges include resistance from sales and customer service professionals who are not adequately True involved in the development of the system. 10. Pre implementation review includes evaluating the success of a solution after it has been implemented. O True 11. SQL is data that describe the structure and characteristics of databases. O True 12. Database administrator (DBA) is a specialist in charge of the databases of an organization. O True 13. Replication is a feature of distributed databases that identifies changes in one database and then makes True 0 False O False O False a O False O False O False O False