Question: o) Total Quality Management (TQM) is a Customer Driven Quality paradigm that enables the potential customers to determine what to design and build. Also, focusing

o) Total Quality Management (TQM) is a "Customer Driven Quality" paradigm

o) Total Quality Management (TQM) is a "Customer Driven Quality" paradigm that enables the potential customers to determine what to design and build. Also, focusing on the higher quality product and preventing problems. IR4.0 is a collective term for technologies and concepts of value chain organization. Within the modular structured Smart Factories of 14.0, Cyber-Physical-System (CPS) monitor physical processes, creates a virtual copy of the physical world, and makes decentralized decisions. Over the Internet of Things (IOT), CPS communicates and cooperates and humans in real-time. Via the iPhone Operating System (loS), both internal and cross-organizational services are offered and utilized by participants of the value chain (Hermann, Pentek, and Otto, 2015). Suggest how the TQM practitioner to stay competitive and cope with the IR4.0 challenges. (CO2, C4)

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