Obj. 3 - Describe and illustrate the balanced Scorecard, including the use and impact of strategy maps, measure maps, strategic learning, scorecard cascading, and cognitive biases. Mountain Lion Inc. has begun developing its balanced scorecard. It has drawn the following strategy map for its strategic objectives: Learning and Growth Internal Processes Customer Financial Train employees Reduce employee turnover Improve delivery times Reduce shipping errors Increase customer retention Increase profits The company has also developed the following performance metrics: number of erroneous shipments, average employee tenure, market share, percentage of customers who shop again, average training hours per employee, earnings per share, and hours from ordered to delivered. Mountain Lion Inc. has hired you as a consultant on its balanced Scorecard. Specifically, Mountain Lion's management would like you to: (a) redraw the strategy map so that it more logically ties the strategic objectives together and (b) add the performance metrics Mountain Lion currently uses to the balanced Scorecard, tying each of them to the appropriate strategic objective. Obj. 3 - Describe and illustrate the balanced Scorecard, including the use and impact of strategy maps, measure maps, strategic learning, scorecard cascading, and cognitive biases. Mountain Lion Inc. has begun developing its balanced scorecard. It has drawn the following strategy map for its strategic objectives: Learning and Growth Internal Processes Customer Financial Train employees Reduce employee turnover Improve delivery times Reduce shipping errors Increase customer retention Increase profits The company has also developed the following performance metrics: number of erroneous shipments, average employee tenure, market share, percentage of customers who shop again, average training hours per employee, earnings per share, and hours from ordered to delivered. Mountain Lion Inc. has hired you as a consultant on its balanced Scorecard. Specifically, Mountain Lion's management would like you to: (a) redraw the strategy map so that it more logically ties the strategic objectives together and (b) add the performance metrics Mountain Lion currently uses to the balanced Scorecard, tying each of them to the appropriate strategic objective