Objective 1: Resolve all customer complaints submitted via all channels within 48 hours of filing Event Explanation of How Event Affects Achievement of Objective Trend Explanation of How Trend Affects Achievement of Objective Question 2 (1.1,1.2) When analysing and interpreting information about an organisation's internal and external environments, there are two tools that can be used as cost-benefit methods. Complete each table below by: Defining what each letter signifies Providing a brief explanation of each signified letter Learner must Complete "SWOT Analysis" & "PESTLE Analysis" Tools as below by doing the following: Defining what each letter signifies Providing a brief explanation of each signified letter Wording will vary, however, for a satisfactory performance response must correspond to benchmark answers provided