Objective: Describe the main characteristics that affect service quality perceptions. Analyze Customer Service and how it relates to consumer behavior. In order to ensure that you are prepared to provide premium service to your customers, take some time to think about typical customer situations in which you were personally involved or that you have witnessed. Answer the following questions on the basis of the situation

Instruction:

What are some of the characteristics that can help you identify a person who has the following style preferences: R, I, D, E? When communicating with someone who has an R preference, what can you do to improve your effectiveness? ...for I preference, what can you do to improve your effectiveness? ...for D preference, what can you do to improve your effectiveness? . ..for E preference, what can you do to improve your effectiveness?

The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 points, New Times Roman. Correct APA formatting is required, including proper references and in-text citations.

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