Objective of this Assignment: To apply a learning evaluation model to data obtained on a training program, through the use of employee feedback.

Instructions:

Step 1: Review the Training Objectives and Training Evaluation Results received from participants in a training program on "Difficult Interactions".

Step 2:

1. Apply Kirkpatrick's Model of Training Evaluation to the results from the survey.
2. Which of the four levels of training evaluation will you not be able to assess from survey results?
3. What would you recommend training managers do (other than a survey) to evaluate all four levels of the model?
4. Based on this model, and what you know from the survey results - was the training effective?

Workshop Objectives:

To learn how to decide which situations are worthy of a difficult interaction, to find the source of the difficulty, and to productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.

• To reach a common understanding on how to approach and solve difficult interactions we will:
• Learn what difficult interactions are.
• Understand the causes of difficult interactions.
• Learn which types of situations are worth investing time and energy to resolve.
• Gain insight on how to overcome barriers to action.
• Identify the interpersonal differences that trigger difficult interactions.
• Productively discuss the emotions that difficult interactions can raise.
• Learn how to design solutions that incorporate everyone's interests and concerns.