Objective: The Service Redesign Project aims to provide students with hands$-$on experience in analyzing and improving existing services. Through this assignment, students will apply concepts learned in class to real$-$world scenarios, fostering critical thinking and creative problem$-$solving skills.Instructions:$1.$ Select a Service: Choose an existing service from any industry. It could be a service you are personally familiar with or one from a case study. Ensure there is enough information available to analyze and propose improvements$\mathrm{.}2.$ Analyze Current State: Conduct a thorough analysis of the selected service. Consider all aspects, including customer experience, service delivery, service environment, and any relevant touchpoints$\mathrm{.}3.$ Identify Areas for Improvement: Identify and prioritize key areas where the service can be improved. This could include efficiency, effectiveness, customer satisfaction, or any other relevant dimensions$\mathrm{.}4.$ Redesign Proposal: Develop a comprehensive redesign proposal for the selected service. Clearly outline the changes you propose, providing supporting rationale for each recommendation$\mathrm{.}5.$ Implementation Plan: Create a detailed plan for implementing the proposed changes. Consider potential challenges and develop strategies to address them$\mathrm{.}6.$ Evaluation Metrics: Define metrics to measure the success of your redesigned service. Consider both quantitative and qualitative measures.