Objective: To show an understanding of communication breakdowns using the commitment management protocol and modeling business processes with actor-transaction diagrams. Background: The article by Jan Dietz The Deep Structure of Business Processes, presented his Actor Transaction Diagram (ATD) for business process modeling, which is a term he uses in another article. Figure 1 shows two diagram types: Molecular Building Blocks and Atomic Building Blocks. Figure 3 from Dietz shows an application of his notation to a particular situation. He calls the top diagram the Essential Map (using Molecular Building Blocks) and the bottom one the Atomic Level (using Atomic Building Blocks). Let us call these the Top Level ATD and the bottom one the Detail Level ATD, respectively. Business Scenario: Consider the following AS-IS scenario of GBI (Global Bike Inc.) as they receive a special order from Big Apple Bikes, one of their prime customers and must then coordinate steps with their supplier, Plant manager and assembly supervisor and fulfillment center to meet Big Apple Bikes special needs. An inventory check indicates that the order cannot be fulfilled until the supply of some aluminum frames is replenished. The steps below represent only the coordination steps followed (i.e. C-Acts in the DEMO language from Dietz). AS-IS Steps: 1. Big Apple Bikes places an order for 250 specialized touring bikes with GBI Sales. 2. GBI Sales commits to delivery of the order to the Big Apple Bikes. 3. GBI Sales submits a production order request to the Dallas (Manufacturing) Plant Manager. 4. The Dallas Plant Manager orders aluminum supplies from Night Rider Aluminum Products. 5. Night Rider Aluminum Products agrees to provide the aluminum supplies. 6. The Dallas Plant Manager requests the Assembly Line Supervisor to schedule assembly of the order. 7. Nigh Rider Aluminum sends an invoice for the aluminum supplies 8. The Assembly Line Supervisor commits to the Dallas Plant Manager the assembly schedule request of the Plant Manager. 9. The Plant Manager pays for the supplies. 10. The Plant Manager schedules shipping with United Parcel Service (UPS). 11. GBI Sales sends an invoice to Big Apple Bikes

2 12. The Assembly Line supervisor reports assembly is complete to the Plant Manager 13. Big Apple Bikes pays an invoice. 14. UPS reports (to the Plant Manager that Big Apple Bikes received the delivery. Assignment Parts: 1. Identify the Actors in the Business Scenario 2. Identify the Transactions in the business scenario (be sure to specify which actors the transaction takes place between). 3. Draw a Top-Level ATD for the Existing AS-IS process. 4. Draw a Detail-Level ATD for the existing AS-IS process. You should use dashed arrows to show precedence in this AS-IS situation. 5. In analyzing the Detail Level from the AS-IS situation, you will see there are some missing speech acts (coordination steps). You can improve the process by identifying the missing speech acts (coordination steps) and include them in a re-designed TO-BE process. You might also note that the precedence or ordering of steps is not optimal. List the missing speech acts (coordination steps) that should be added to improve coordination. 6. Redraw the Detail-Level ATD including the missing speech acts as a re-designed TO-BE process. Be sure to use dashed arrows to show any revised precedence. 7. Suppose the commitment from the Assembly Supervisor to the Dallas Plant Manager cannot be made until after the Assembly Supervisor receives the supplies from Night Rider Aluminum and has indicated the supplies are acceptable. How does this change the diagram? Do not redraw the ATDs, just explain how the Top-Level level and the Detail-Level ATDs are changed using the transaction labels you have assigned

8. In discussing the Commitment Management Protocol (CMP) in Lecture Unit #2D, the simplest form of a conversation goes through the four phases of the CMP (steps of the Action Loop). However, note that the second phase is described as a negotiation. Describe a possible scenario in one of the process steps where the negotiation fails or is delayed. What other outcomes are possible? What happens to the Condition of Satisfaction (CoS)? Is this realistic? Suggestion: Draw the existing AS-IS Top Level ATD first. I find it easier to create the complete / perfect Detail Level ATD, which is requested in #6 above, then go through the list of 14 steps to determine which are missing. Your answer to #4 is a subset of #6.

This is the whole question. please help me answer.