Observe someone performing an everyday task( ideally, you should choose a task for which you can observe
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Observe someone performing an everyday task( ideally, you should choose a task for which you can observe different users performing the task repeatedly) identify frustrations and difficulties encountered by these people. identify the latent customer needs.
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton,Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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