Question: _______________ occurs when the consumers expectations are either met or exceeded. Group of answer choices Cognitive dissonance Dissatisfaction Sensational regret Satisfaction Flag question: Question 39

_______________ occurs when the consumers expectations are either met or exceeded.

Group of answer choices

Cognitive dissonance

Dissatisfaction

Sensational regret

Satisfaction

Flag question: Question 39

Question 392 pts

_____________________ refers to a feeling of psychological tension or post-purchase doubt a consumer may experience after making a difficult purchase choice.

Group of answer choices

Cognitive dissonance

Post-evaluation nuisance

Dissatisfaction

Sensational regret

Flag question: Question 40

Question 402 pts

_____________________ - Learning occurs as a result of the outcomes or consequences associated with a particular response including reinforcement.

Group of answer choices

Operant conditioning

Modeling learning

Observational learning

Classical conditioning

Flag question: Question 41

Question 412 pts

______________ refer to smaller groups or segments in a society that possess similar beliefs, values, norms and patterns of behavior that set them apart from the mainstream.

Group of answer choices

Cultures

Reference clans

Social classes

Subcultures

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