OFFICE ADMINISTRATION PROCEDURES $$ HOMEWORK $4$

Overview

These situations are designed to help you develop one of the most important workplace skills identified by employers $$ Critical Thinking.

Developing these skills requires that a person:

$$ Thinking creatively by generating new ideas

$$ Make decisions by specifying goals and constraints, generating alternatives, considering risks, and evaluating alternatives

$$ Learn by using learning techniques to acquire and apply knowledge or skills

$$ Reason by discovering a rule or principle underlying relationship between objects and apply when solving a problem

Directions for Case Study

Setting Priorities

The time is $9$ am$,$ Monday, June $2$nd$,$ and you have enough work to keep you busy for one week. Mr$.$ Wilson is leaving on a business trip at noon today. At $8$ am$,$ Mr$.$ Wilson used speech recognition software to dictate three letters and discussed with you work to be done in his absence$.$

Here are the notes you took during your conference with Mr$.$ Wilson:

$1.$ Send copies of the combined sales report for the week of May $19$th to the four regional managers.

$2.$ Call A$.$R$.$ Rush, assistant vice$-$president of marketing, eastern region, extension $534,$ and ask him to see Dave Romphf, an out$-$of$-$town supplier, who had an appointment with Mr$.$ Wilson on Wednesday, June $4$th$,$ at $10$ am$.$

$3.$ Review, edit, and mail the letter to Allen Fitzgerald that Mr$.$Wilson dictated earlier. Mr$.$ Wilson stressed that it must be mailed today. The letters to Nancy Evans and Robert Berger may be mailed tomorrow.

$4.$ Make a daily digest of the incoming mail. Hold all mail for Mr$.$ Wilson to answer. Call Mr$.$ Wilson if something is urgent.

$5.$ Key a letter to Nancy Cromwell, Regina, advising her that Mr$.$ Wilson will accept her invitation to speak at the National Sales Conference in Regina on November $28$th at $2$:$30$ pm$.$

$6.$ Rekey the last two pages of the talk that Mr$.$ Wilson gave at the local chamber of commerce and send a copy of the talk to Art Winfield so that he will receive it by Friday afternoon.

$7.$ Call Jacob Levin, assistant vice$-$president of marketing, northwestern region, extension $536,$ to remind him that Mr$.$ Wilson will be out of town for the week. Mr$.$ Wilson counts on Mr$.$ Levine to represent him when Mr$.$ Wilson cannot attend weekly executive committee meetings, held every Wednesday at $10$ am$.$

$8.$ Make copies of an article on time management and distribute them to the four assistance vice$-$presidents of marketing.

$9.$ Call Creighton$$s Restaurant at $555-0611$ to set up a luncheon meeting on Monday, June $9$th$,$ at $12$:$30$ pm for $12$ members of the planning committee for the November sales seminar.

$10.$ Call Air Canada at $555-1414$ to cancel Mr$.$ Wilson$$s reservation to Vancouver on Wednesday, June $4$th$.$

The assistant vice$-$presidents have left the following work in your in$-$basket:

$11.$ A six$-$page report written by Emma Yee to be keyed in final form by Wednesday afternoon.

$12.$ A note from A$.$R$.$ Rush asking you to obtain online the sales figures for the four regions for the week of May $26$th$.$ He wrote, $$Please key the figures on cards so that I may refer to them in a staff meeting at $10$ am on Tuesday.$$

$13.$ A note from Jacob Levine asking you to copy the figures he has circled in red on the computer printout. He wrote, $$I need this information by $2$ pm today $($Monday$).$ Just key them on a couple of cards.$$

$14.$ A revised $12-$page report written by Olivia Azam. She needs to receive the completed report on Friday to review it before she presents it to Mr$.$ Wilson on Monday, June $9$th$.$