Old MathJax webview

Old MathJax webview

see revised

ary called and made a complaint about the poor service she received. Two weeks after siting the store again, she was asked by the supervisor how she was doing and she ated that, she was awful as she had made a complaint and to date no one has Adressed her complaint. As the supervisor indicate: a. two (2) ways you would evaluate the customer complaint/situation. 4 marks b. two (2) ways based on your evaluation you would improve the customer service issue. 4 marks Il organizations are governed by policies and procedures. How would you differentiate etween policies and procedures? 2 marks which two (2) ways may a firm benefit when employees adhere to policies and rocedures. 4 marks he Human Resource department at your firm develops an annual human resources lan for presentation at the strategic review meeting. Describe with as many details th -urpose the purpose of this plan. 4 marks Cour firm tries, as far as possible, to recruit its staff internally. Discuss with an exampl cach, three (3) ways your firm benefits from internal recruitment. 9 marks Susiness resources are vital assets at all organizations. Describe in detail two (2) consequences to an organization if it fails to provide adequate resources for its operations. 4 marks is the supervisor for the production department, you prepare quarterly operations or your department. What is the importance of the operations plan? 3 marks The Maria Blanc Hotel uses the marketing mix to advertise the facility to attract overseas visitors. Describe any three (3) "P's of the marketing mix. 4 marks Most organizations operate in a highly competitive market in which they must continuously improve to remain dominant. a. Identify one (1) continuous improvement approach that may be used. 3 m b. Explain how an organization may benefit from using this approach. 3 mar 10. Mary called and made a complaint about the poor service she received. Two weeks after visiting the store again, she was asked by the supervisor how she was doing and she stated that, she was awful as she had made a complaint and to date no one has addressed her complaint. As the supervisor indicate: a b. two (2) ways you would evaluate the customer complaint/situation 4 marks two (2) ways based on your evaluation you would improve the customer service issue. 4 marks 11. All organizations are governed by policies and procedures. How would you differentiate between policies and procedures? 2 marks 12. In which two (2) ways may a firm benefit when employees adhere to policies and procedures. 4 marks 13. The Human Resource department at your firm develops an annual human resources plan for presentation at the strategic review meeting. Describe with as many details the purpose the purpose of this plan. 4 marks 14. Your firm tries, as far as possible, to recruit its staff internally. Discuss with an example each, three (3) ways your firm benefits from internal recruitment 9 marks 15. Business resources are vital assets at all organizations. Describe in detail two (2) consequences to an organization if it fails to provide adequate resources for its operations. 4 marks 16. As the supervisor for the production department, you prepare quarterly operations plan for your department. What is the importance of the operations plan? 3 marks 17. The Maria Blanc Hotel uses the marketing mix to advertise the facility to attract overseas visitors. Describe any three (3) "P's" of the marketing mix. 4 marks 18. Most organizations operate in a highly competitive market in which they must continuously improve to remain dominant. a. Identify one (1) continuous improvement approach that may be used. 3 marks b. Explain how an organization may benefit from using this approach. 3 marks 10. Mary called and made a complaint about the poor service she received. Two weeks after visiting the store again, she was asked by the supervisor how she was doing and she stated that, she was awful as she had made a complaint and to date no one has addressed her complaint. As the supervisor indicate: a. b. two (2) ways you would evaluate the customer complaint/situation 4 marks two (2) ways based on your evaluation you would improve the customer service issue. 4 marks 11. All organizations are governed by policies and procedures. How would you differentiate between policies and procedures? 2 marks 12. In which two (2) ways may a firm benefit when employees adhere to policies and procedures. 4 marks 13. The Human Resource department at your firm develops an annual human resources plan for presentation at the strategic review meeting. Describe with as many details the purpose the purpose of this plan. 4 marks 14. Your firm tries, as far as possible, to recruit its staff internally. Discuss with an example each, three (3) ways your firm benefits from internal recruitment. 9 marks 15. Business resources are vital assets at all organizations. Describe in detail two (2) consequences to an organization if it fails to provide adequate resources for its operations. 4 marks 16. As the supervisor for the production department, you prepare quarterly operations plan for your department. What is the importance of the operations plan? 3 marks 17. The Maria Blanc Hotel uses the marketing mix to advertise the facility to attract overseas visitors. Describe any three (3) "P's" of the marketing mix. 4 marks 18. Most organizations operate in a highly competitive market in which they must continuously improve to remain dominant. a. Identify one (1) continuous improvement approach that may be used. 3 marks b. Explain how an organization may benefit from using this approach. 3 marks