Olivia is suffering from burnout. Dr. Kritcher has just left her office, complaining loudly that his nurse is gone. She is taking some vacation time, and he does not like "that other nurse" who is working with him. The other nurse is unfamiliar with his way of doing things. He wants his nurse back.

Olivia has been the manager of a large outpatient center for only two years, and during that time, she has had to constantly deal with staffing issues. Hiring and retaining new staff is hard enough. Filling short-term vacancies because of vacations, staff illness, pregnancy, child-care needs, and short-term disabilities is especially difficult. When workers are gone, she receives complaints from physicians and other staff member who are overworked. Overtime, in some cases, has led to high costs. She could use temporary help from float pools or groups of individuals who could fill in as needed, but this option is expensive.

Olivia is unsure what to do. She has a meeting scheduled with the clinic's CEO two days from now and she wants to have a plan ready to present. She needs to show that she can maintain costs and still cover the clinic's patient care needs.

Olivia needs your help and coming up with a plan.

In the paragraph above, two potential solutions were mentioned. Discuss each of those solutions and describe in detail the pros and cons of each solution.