Question: On a given GNV - ATL flight, there are 2 0 0 seats and each seat is sold at an average ticket On a given

On a given GNV-ATL flight, there are 200 seats and each seat is sold at an average ticket On a given GNV-ATL flight, there are 200 seats and each seat is sold at an average ticket price of $250. It has been observed that on most days in the past month, the flight rarely approaches 100% occupancy since there are passenger no-shows. Hence, the airline decides to overbook flights. The airline manager assigned the task of determining the number of seats to overbook on this flight starts by estimating no-shows using historical information. However, she encounters an interesting conundrum: the mean no-shows changes based on the rate offered to customers with a confirmed booking who are denied a seat on the flight (referred to as the service denial rate).
She would like to start by analyzing the impact of an overbooking policy by considering three specific service denial rates:
Service Denial Rate =$400. No-shows for this denial rate are uncertain and normally distributed with a mean =25 and standard deviation =7.
Service Denial Rate =$500. No-shows for this denial rate are uncertain and normally distributed with a mean =22 and standard deviation =8.
Service Denial Rate =$600. No-shows for this denial rate are uncertain and normally distributed with a mean =19 and standard deviation =9.
You are required to:
Complete the following table showing all supporting analytics.
\table[[\table[[Service],[Denial],[Rate]],\table[[Optimal],[Overbooks],[Y*],[(seats)]],\table[[Percentage],[of time],[passengers],[with a],[confirmed],[reservation],[will be],[denied a seat],[(%)]],\table[[Expected],[number of],[passengers],[with a],[confirmed],[reservation],[who will],[be denied a],[seat]],\table[[Expected],[Loss from],[denying a],[seat to],[passengers],[with a],[confirmed],[reservation],[($)]],\table[[Expected],[number],[of empty],[seats]],\table[[Expected],[loss from],[empty seats],[($)]]],[$400,,,,,,],[$500,,,,,,],[$600,,,,,,]]
Based on the results in the table, answer the following questions:
Which service denial rate should be chosen if the manager wants to minimize the percentage of time customers with a confirmed reservation will be denied a seat?
Which service denial rate should be chosen if the manager wants to minimize the expected Loss from denying a seat to passengers with a confirmed reservation?
price of $ 250. It has been observed that on most days in the past month, the flight rarely
approaches 100% occupancy since there are passenger no-shows. Hence, the airline
decides to overbook flights. The airline manager assigned the task of determining the
number of seats to overbook on this flight starts by estimating no-shows using historical
information. However, she encounters an interesting conundrum: the mean no-shows
changes based on the rate offered to customers with a confirmed booking who are denied
a seat on the flight (referred to as the service denial rate).
She would like to start by analyzing the impact of an overbooking policy by considering
three specific service denial rates:
1. Service Denial Rate =$ 400. No-shows for this denial rate are uncertain and
normally distributed with a mean =25 and standard deviation \sigma =7.
2. Service Denial Rate =$ 500. No-shows for this denial rate are uncertain and
normally distributed with a mean =22 and standard deviation \sigma =8.
3. Service Denial Rate =$ 600. No-shows for this denial rate are uncertain and
normally distributed with a mean =19 and standard deviation \sigma =9.
You are required to:
1. Complete the following table showing all supporting analytics.
2. Based on the results in the table, answer the following questions:
Which service denial rate should be chosen if the manager wants to minimize the
percentage of time customers with a confirmed reservation will be denied a seat?
Which service denial rate should be chosen if the manager wants to minimize the
expected Loss from denying a seat to passengers with a confirmed reservation?
 On a given GNV-ATL flight, there are 200 seats and each

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!