On behalf of the financing manager, you have just told a customer that their car loan has not been approved.  They are looking down and have shrunken shoulders. They have said something very quietly, but you didn't catch it.

Identify the message the customer is trying to convey and what you would do to try to put them at ease.

Answer rating: 100% (QA)

Based on the customers body language of looking down and having shrunken shoulders along with their quiet and possibly mumbled response its likely tha... View the full answer