on Chapter 10. Page 256. There is a case on Community hospital, wwer Question ONE which is the verge customer servil te, and the service rate per hour Calculate the average customer anival rate and service rate per hour The customer arrival rate lambda = 0,0212 patients per hour. This is calculated 62/18*345) = 0,02:12. The service rate mu * X patients per how. This calculated 60 min/hour divided by 80.79 minute/patient - X patients per hour The service rate would be calculated by dividing 60 minutes per hour by the amount of minutes per customer Regarding the customer anival rate Lambda This is calculated by dividing the amount of patients by the total time available in your assiemment the total time wallable would be (8 hours X 365 days per year. This should give you the number of customers arriving per hour. on Chapter 10. Page 256. There is a case on Community hospital, wwer Question ONE which is the verge customer servil te, and the service rate per hour Calculate the average customer anival rate and service rate per hour The customer arrival rate lambda = 0,0212 patients per hour. This is calculated 62/18*345) = 0,02:12. The service rate mu * X patients per how. This calculated 60 min/hour divided by 80.79 minute/patient - X patients per hour The service rate would be calculated by dividing 60 minutes per hour by the amount of minutes per customer Regarding the customer anival rate Lambda This is calculated by dividing the amount of patients by the total time available in your assiemment the total time wallable would be (8 hours X 365 days per year. This should give you the number of customers arriving per hour