Question: One customer opened an awaited package and found that it was the wrong item inside.. He was so irritated and wrote to complain about this.

One customer opened an awaited package and found that it was the wrong item inside.. He was so irritated and wrote to complain about this. You are the Communication Manager of the shop and need to respond to customers complaints. Write a message to this customer, give the customer several good reasons and try to gain customer confidence.

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