One major difference between being a cashier in the front office as opposed to being a cashier in a restaurant (or gift shop, lounge, etc.) is the direction in which cash flows. In the restaurant, cash can flow in (receipts) and flow out (paid-outs). In the front office, cash can only flow in (receipts). That's because any outflow (paid-outs) at the front desk must be handled through the accounting department via the city ledger. T F

In hotels which use an "imprest" petty cash system, if a front office cashier has a few petty cash vouchers (say they total only $8), they should be held in the cashier's bank (and counted much like cash) rather than being included in the cashiers turn-in or drop at the end of the shift. T F

If the total value of cheques and non-negotiable "paper" (travelers cheques, personal cheques, corporate cheques cashiers cheques, money orders, and the like) being turned in by the front office cashier is something less than net receipts, there will probably be a due bank. If the cheques exceed the net receipts, there will probably not be a due bank. T F

Because hotel front desks see so little currency in relation to the number of rooms paid by credit cards and direct bills, the incidence of counterfeiting is higher in hotels than in busy cash-handling outlets like grocery stores. T F

Hotels pay a merchant discount fee on all credit card charges they accept. If an employee (say a bellperson) tip is included on the charge, the hotel is, in essence, supplementing the employees income by the amount of the merchant discount fee. T F

Multiple Choice Questions. Circle the one answer that best completes the thought:

Which of the following words is inconsistent with the other words shown: a. Exchange b. U-Owe-Me c. Due Back d. Due Bank e. Overage or Shortage Fund

Most cheques, regardless of how far they have to travel across Canada, are received by the branch on which they are drawn no later than days after they are deposited: 3 days 10 days 15 days 2 days They are no longer sent to the branch on which they are drawn as everything is done electronically.

The original starting bank was $500.00; ending currency is $483.00; ending coin count is $17.97; net receipts are $2,219.24; ending total of personal cheques is $2,216.40. Based upon this scenario, the cashier is: a. over by $2.13 b. short by $1.87 c. over by $3.03 d. short by $498.13 e. exactly on the nose; neither over nor short

The original starting bank was $500.00; ending currency is $483.00; ending coin count is $17.97; net receipts are $2,219.24; ending total of personal cheques is $2,216.40. Based upon this scenario, the Turn-In is: a. $2,217.37 b. $2,216.40 c. $500.00 d. $498.13 e. none of the above is the correct turn-in

Given the following information, calculate net receipts so the shift cashier can make his/her deposit. Transient ledger receivables were $7,728.74; city ledger paid-outs were $45.71; transient ledger paid-outs were $849.26; and city ledger receivables were $1,694.86. Net receipts are: a. $6,879.48 b. $8.574.34 c. $8,528.63 d. $6,833.77 e. none of the above is the correct net receipts

A front desk cashier during his/her shift pays out more money from their till then they take in. Which of the following explains their end of shift situation? Overspent Cash shortage Cash overage Due back or over disbursed Under spent

House paid outs are normally handled with the use of a petty cash voucher. These petty cash vouchers do not affect the cashiers drawer. Why is this? Petty cash vouchers are signed by the GM. Petty cash vouchers are paid out by the accounting department and not the front desk cashier Petty cash vouchers are never used, only paid outs are used The petty cash voucher is kept in the cashiers drawer and is treated by the cashier as cash The GM has a special imprest petty cash fund that is used for that purpose

If the front desk cashiers are only reimbursed when petty cash vouchers reach a sizeable sum or at the end of the month it is known as a/an? petty cash system overdraft under draft imprest petty cash fund cash voucher system

Some hotels have common banks (floats) for all of their cashiers. This can be a problem because: this system ties up too much of the companies cash there is more opportunity for theft of cash control is difficult to maintain and responsibility almost impossible to fix separate banks (floats) are not a good idea checking of banks (floats) by the accounting department is much more difficult with common banks

When referring to the front desk cashier net receipts refers to: the difference between what the cashier took in (receipts) and what was paid out the difference between paid outs and petty cash the total cash found in the cashiers drawer at the end of his/her shift net receipts is not a term used by front desk cashiers the total cash a cashier takes in over a 5 day period

Short Answer Question. Answer briefly using a short paragraph or exhibit as appropriate:

The merchant discount fee for major credit cards runs somewhere between 2% and 5%. As such, front office cash loans to guests against their credit card are not without cost to the hotel. Explain how a hotel might use the same logic to justify charging employees a small percentage of their tips. If you established such a policy, what would the resulting employee response likely be?