One month after going live with a new information system, Rich$-$Con

Steel is deep in a crisis. The new system was intended to give the

company basic visibility and control over its business processes, but

instead visibility and control appear to have evaporated.

$1.$a$.$ What are three aspects$/$areas in the case where Rich$-$Con performed well?

b$.$ What are three aspects$/$areas in the case where Rich$-$Con performed poorly?

$2.$ What do you think about Rich$-$Con$$s approach in designing and

implementing a new system?

$3.$ How did the new system cause the chaos within the company?

$4.$ How would you judge Marty Sawyer$$s performance as president of RichCon?

$5.$ If you were Marty Sawyer, what decision would you make at the end of the

case about resolving the crisis that was caused by the new system?