One of the basic principles of organizational change is motivating the followers led by leaders. It implies that by addressing the video conferencing challenge, motivation levels will be scaled up at the organization. As earlier mentioned, pilot testing should be used to explore improving working and service delivery conditions to employees and customers. The statement will be conveyed to the organization's management team to correct the flaw of dissatisfaction before it escalates and derail DargeanGrix's long-term vision of increased productivity by adopting the pilot test technique. Besides that, enhancing satisfaction levels will positively impact the organization's spending as there will be no unnecessary travel due to the poor quality of video calls.

References

Adamson, A., & Steckel, J. (2018). Shift ahead: how the best companies stay relevant in a fast-changing world. AMACOM.

Jia, X., Chen, J., Mei, L., & Wu, Q. (2018). How leadership matters in organizational innovation: a perspective of openness. Management Decision.

Question:

A keyword that's very important to management, is change. I like to focus on change management. Accepting change is one of the most difficult elements a manager has to deal with, especially when introducing new software for employees to use.

Employees do not like change, change means learning more stuff which means more timeless pay (or in most cases no pay for doing the extra work). So how would you handle this situation and convince your employees to use the new tool(s)?