1. One of the key differences between internal and external-oriented cultures on the control process is?

   		Focus on quality is not a concern in either situation.
   		Decision making uses the hardball method to legitimize all decisions.
   		There is comfort with waves, shifts, and cycles, which are regarded as natural.
   		Everyone focuses on quality everywhere.

5 points

Question 2

1. When thinking about Centralization or Decentralization, which one factor below encourages Decentralization?

   		High interdependence between the units.
   		Large capital investment.
   		Small geographic distance between home office and subsidiary.
   		More highly competent managers in host country.

5 points

Question 3

1. A term for continuous improvement in an organization is?

   		Total Quality Management.
   		Kaizen.
   		Empowerment.
   		Honne.

5 points

Question 4

1. When a group of workers who meet on a regular basis to discuss ways of improving the quality of work, it is called:

   		All hands meeting.
   		Division meeting.
   		Quality control circle.
   		Board of Directors.

5 points

Question 5

1. The process of evaluating results in relation to plans or objectives and deciding what action, if any to take is __________ and it is combined with __________?

   		Global strategy and quality.
   		Control and quality.
   		Controlling and decision making.
   		Decision making and quality.