One possible method Wells Fargo management could use to reduce unethical behavior in the future is coaching. Which of the following would be an example of that?

• Managers write a document explaining how to avoid unethical behavior.

• The HR department creates an online training class.

• Managers create an ethics award, honoring one employee a month for strong ethical behavior.

• A manager sits down with an employee and demonstrates to her how to avoid unethical actions while opening an account.

• Managers create harsher penalties for unethical behavior.