Question: Only needed answer for question 2. PART 1: THEORY APPLICATION QUESTIONS (20 marks) Suggested time: 30 minutes 1. Suppose that you are the Quality Manager

Only needed answer for question 2.

PART 1: THEORY APPLICATION QUESTIONS (20 marks) Suggested time: 30 minutes 1. Suppose that you are the Quality Manager at MoMo Restaurant in Muaklek. Recently, customers are unsatisfied with the food and service. Draw a Fishbone Diagram for this and identify the 4Ms causes and their branches (at least 3 reasons for each M). (8 marks) (Suggested time: 10 minutes) 2. Identify ways to improve labor productivity in a glass manufacturing companies (producing glass bottles) and briefly explain each point. (4 marks) (Suggested time: 10 minutes)

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