operations and business processes on the organization's performance

homework

please give advice on 26-30

me main problems with the centralized system after plementation New The call center gave bad information to some customers Analysts made mistakes on jobs that included equipment rental The capacity buffers were too small There were not enough employees at the experimenting process. QUAESTION 26 huis is best for adding more value for customers: Histogram A B confidence intervals Fishbone diagram Simulation Random word method D. E QUESTION 27 The following is a true statement: A process maps show customer actions before the process begins. consumption maps show interactions between customers and service providers during service delivery Process maps include activities after the process ends. B. D. Consumption maps show what service providers do with customer information. QUESTION 28 A system includes many service processes. The capacity of each process is equal to 50 customers/hour and the demand rate is 50 customers/hour. The following is expected: A B. C. The output of the system will be less than 50 customers/hour. The output of the system will be more than 50 customers/hour. The output of the system will be 50 customers/hour. QUESTION 29 A purpose of service science is to: A. Choose the business strategy that optimizes profits. B. Identify common characteristics of services. C. Scientifically choose the best investment portfolio. QUESTION 30 A procedure for adding value for customers in new ways is called: A. Random word method B. Process mapping method C. Histogram method D. Five Whys method