Question: Operations function is important in implementing the strategy of an organization because they take the company's resources and find the best ways that those resources

Operations function is important in implementing the strategy of an organization because they

take the company's resources and find the best ways that those resources can give the company

the best return.

Victoria Chen and her team need to not only understand what her boss wants for the bank but

what their customers want. If those points are not well defined then as Reid and Sanders (2013)

states, "Operational efficiency and strategy must be aligned; otherwise you may be very

efficiently performing the wrong tasks" (p.32).

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