Operations Management, 14/e by Jay Heizer, Barry Render, and Chuck Munson

Questions are related to the text book chapter on Lean Operations

Lean Operations (pp.648-650)

Lean and Just-in-Time (pp.651-659)

Please leave out any quantitative components, just focus on concepts.

Lean Organizations (pp.660-662)

Lean in Services (pp.662-663)

1. What is Lean and what are the major characteristics of a Lean company?

2. What are the top 3 most impressive Lean ideas from your reading and why?

3. Discuss how the Japanese word for card has application in the study of JIT.

4. Does Lean production work in the service sector? Provide an example that you have seen or know.

5. What is a kaizen and what is a kaizen event? Does your company culture support kaizen?