Operations Management Executive EMERGENCY CRISIS MANAGEMENT ~ DEVELOPMENT ~ OPERATIONS MANAGEMENT PROFILE OF QUALIFICATIONS Proficiency in HR functional areas such as talent acquisition & management, succession planning, training and development, and conflict resolution. Strategic business partner with exceptional skills in relationship building and change management. Highly decisive with strong abilities in performance management, HRIS administration, employee relations, management coaching, and driving process improvements. Excel in strategically prioritizing, coordinating and steering projects to optimize productivity and achieve aggressive performance goals. Adept at delivering strategic and client-focused consultation to customers, senior business leaders, and team members. Selected Achievements: Refocused Gate Safe, Inc. to closely monitor key performance indicators and metrics in order to rapidly identify and resolve potential or emerging operational issues. Defined and launched talent management process at Gate Safe Inc. to identify highpotential employees and development opportunities, significantly optimizing succession planning. Led solution dedicated to identifying and quickly resolving employee issues at SP+ and Gate Safe Inc., successfully elevating retention and morale. Collaboratively formulated new training plan which resulted in receiving best training score of the West region for SP+. PROFESSIONAL EXPERIENCE Gate Safe Inc., 2014 to Present Manager, Operations Spearhead full-scope HR operations encompassing talent acquisition and management, employee relations, organizational development, leadership development, and change management. Resourcefully instituted leadership development program which Regional Director of Operations included as part of performance measurement component for leaders and earned recognition from CEO as \"one of the best [he's] seen.\" Review and monitor daily and monthly revenue reports, establishing budgeting objectives, handling accounting and payroll. Reduced daily and monthly overhead operations costs. Perform scheduling and assign the Security Coordinators to ensure proper coverage and relief for the Gate Safe operation. Serve as a liaison for the local airline customers, host catering units, and FAA or other Government Authorities. Ensure and maintain all security related records as indicated by the local Airline Customers, FAA, and other government authorities. Conduct and ensure that all training and orientation are provided to employees. Works with Regional HR Manager to recruit, hire and retain highest quality security coordinators. Monitor training and ensure that all Coordinators are up-to-date in their training. Discipline Coordinators as necessary. Maintain all provisions, regulations, procedures and processes in current collective bargaining agreement. Continued ... Professional Experience continued ... - Page 2 of 3 Desert Skies Executive Air, Lake Havasu City Airport, 2013 to 2014 Manager General Business Management of FBO including reviewing and monitoring daily and monthly revenue reports, establishing budgeting objectives, handling accounting and payroll. Reduced daily and monthly operations costs. Initiated Marketing plan incorporating new website, social media, online content marketing, email specials, seasonal promotions and incentives for returning customers. Established Sales objectives for growth in new business', return business from existing clients, and promotions. Researched and created plan for expansion into new business areas such as hangar rentals for additional revenues. Handle daily operations, fueling contracts, customer service. Towing of aircraft, fueling services, and other ramp services as needed. Expansion into new markets for fueling, and flight training. In charge of safety training for colleagues and new hires. Direct relationship with city council and airport operations personnel. Standard Parking (SP+), 2010 to Present Support Manager Risk management and security analysis. Developed the GSOC for remote operations monitoring, and dispatch emergency operations. Fleet maintenance tracking and managements of over 15 vehicles. Standardized employee engagement assessment process to uncover and respond to leadership development needs while increasing employee satisfaction year over year. Improved employee-driven performance management process to emphasize one-onone coaching and training for Scheduling and field operations managers. Resourcefully created job profiles for every position to ensure assessment and acquisition of talent supports long-term strategic staffing objectives. Clearly defined HR metrics to recognize areas of opportunity and precisely align HR activities with business needs of line managers and senior leaders throughout the west region to include California, Hawaii and Colorado and Canada. Developed scorecard for senior leaders to provide constant evaluation on KPIs and metrics. Andrews International., 2007 to 2009 Account Manager Supervised all full-time and part-time security personnel. Hired, trained, and evaluated security personnel. Initiated disciplinary actions and terminations as required. Prepared weekly work schedules for full-time and part-time Security Officers, including positing of schedules. Enforced and made recommendations regarding Metro of Santa Cruz security plans and schedules. Accounted for all Security Officers hours, including sick/vacation, etc; reviewed payroll for submission to accounting. Approved time off for Security Officers and submitted request to the Branch Manager for final approval. Maintained records and files as required for all full-time and part-time security personnel. Implemented security measures improvements as they were developed. Continued ... Professional Experience continued ... -Page 3 of 3 Reviewed all daily Security Officers reports, incident reports and log entries; actioned necessary action; made follow-up reports to the Branch Manager. Established Metro security plans and schedules for special events. Assisted and advised on duty Security Managers around the clock. Appointed to take part in international security operations for AVG account. Investigated all Security Officers injuries and prepared necessary reports. NJ Transit Corp., 2005 to 2007 Intern Participated in a comprehensive training program for growth and personal development. Spearheaded a new intern to executive leaders program. Offered a position to lead new incoming interns on training and development after the completion of internship. Completed rail station structural inspections for senior level managers. Involved in planning and improvement of transit operations in the state of New Jersey. Inventory control for the procurement department, developed program to track and store drawings. In charge of a group of interns on designing and replacing bus stop signs throughout the state of New Jersey. Direct relationship with executive level of the corporation, assisting with financials and budgeting planning. Assigned on security details for special events assisting NJT PD. EDUCATION MBAA, Embry-Riddle Aeronautical University, 2016 BS Degree, Aeronautics, Embry-Riddle Aeronautical University, 2013 CREDENTIALS AND TRAINING Frontline Leadership - Gate Gourmet, 2015 Electronics Engineering - Bergen County Tech, 2006 National Honor Society - Bergen County Technical High School, 2002-2006