Operations management is useful in the production of both goods and services. The ability to define and identify the functional areas for both goods and services is an essential skill for all business professionals. Consider the consumables and services that you have received as a customer as you respond to the following prompts. Compare a business that produces tangible goods to one that provides a service. Explain how certain key operational processes only function in a service-based business. Explain how certain key operational processes only function in a goods-based business. Discuss at least two key operational decisions that may differ between organizations that provide services versus goods.