Operations Management $-$ KPU

Group Written Term Project $($GWTP$)$ & Group Term Presentation $($GTP$)$ & Team Charter $($TC$)$

Purpose:

The purpose of this assignment is:

$$ To develop, enhance and demonstrate analytical skills.

$$ To relate and apply course concepts and tools.

$$ To develop a report via answering assigned $$operations management$$ questions.

$$ To develop recommendations based on operations management analysis

$$ To enhance industry exposure

$$ To enhance communication skills

$$ To apply primary source research skills

Assignment:

Students will be assigned to small groups of members and will complete:

A$)$ a Group Written Term Report $(15\%)$

B$)$ a Group Term Presentation $(10\%)$

C$)$ Team Charter $(5\%)$

A$)$ Group Written Term Report $$ Format & Evaluation $$ Due Date Per Course Syllabus

Students will find and select one of the following local small businesses: hair salon, nail salon, spa, shoe repair shop, picture framing

business, engraving business, butcher shop, jewelry store, clothes alteration$/$hemming store. Other similar business may qualify but

require instructor approval. Students will answer a list of assigned questions $($Refer to grading rubric$)$ related to the selected business.

Incidental secondary research is recommended in order to familiarize the student with the chosen industry. In order to receive full

credit for each question, students need to sufficiently support answers with relevant application of course concepts and theories

Paper Submission:

A bound paper copy needs to be submitted at the start of class on the due date.

Operations Management Paper

Company:

Group Members:

Group Written Term Paper $-$ Evaluation Breakdown

Section Work Task

Feedback

Comment

Code

Title F$1$

Name of Receiver F$2$

Name of Preparer$($s$)$ F$3$

Date F$4$

Professional and attractive F$5$

Format F$6$

Page numbers match sections, format F$7$

Succinct topic introduction F$8$

Clear thesis introduction F$9$

Paper structure defined F$10$

Exploration$/$Study method introduced F$11$

Succinct topic summary F$13$

Paper exploration summary F$14$

Correct spelling, syntax, punctuation, paragraphing, professional language G$1$

Clear and concise writing G$2$

Correct jargon and terminology utilized G$3$

Syntax

Grammar: Potential Marks $10$

Table of Contents

Format Area $2$: Potential Marks $5$

Introduction

Conclusion

Title Page

Completion of Required Task

& Correct Concept

Application $(50\%$ of Mark$)$

Quality of Work, Accuracy of

Explanation & Research$/$Fact

based Assessments $(50\%$ of

Mark$)$ Total Mark

Format Area $1$: Potential Marks $5$

Classified $-$ Internal use

Q$1$ Provide an overview of your organization. Be certain to provide information

about the organization's purpose$/$objective$,$ and information about all key goods

and$/$or services.

CC$1$

Q$2$ Provide four $(4)$ pictures of all team members during the visit to the organization.

Pictures must sufficiently show that all team members attended the site.

CC$4$

Q$3$ Create a detailed QFD House of Quality that analyzes elements of the services that

your organization provides. Explain the relationship between all customer

requirements, technical requirements and target values.

CC$5$

Q$4$ Describe the factors that negatively or postively influence the 'capacity' of your

organization. What is the capacity of your organization? Provide evidence to

support your answer.

CC$7$

Q$5$ Classify$/$Identify the process type that best defines your organization. Provide

written evidence to support your answer.

CC$8$

Q$6$ Classify$/$Identify the 'layout design' of your organization. Provide written evidence

including on$-$site pictures of this layout to support your answer.

CC$9$

Q$7$ Describe the 'dimensions of quality' placed upon your products$/$services$,$ Provide

written evidence to support your answer.

CC$10$

Q$8$ Describe corresponding quality assurance, quality control tools that are used to

meet the 'dimensions of quality' identified in the previous question. Provide

written evidence and on$-$site pictures to support your answer.

CC$11$

Q$9$ Describe the inventory control methods used by your company. In your answer

describe which goods are being inventoried $($inputs$,$ finished goods, etc..$),$ how

often the goods are reordered, and where they are ordered from.

C