operations management matching questions Used as a relative reference within a firm or supply chain to indicate moving in the direction of the raw material supplier. A business that takes title to products and resells them to final consumers. The global network used to deliver products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash Used as a relative reference within a firm or supply chain to indicate moving in the direction of the end customer. Show Transcribed Text 1. value chain 2. suppliers producers 4. wholesalers/distributors 5. retailers A 6. customers 7. supply management B. supply chain management 9. upstream 10. downstream Show Transcribed Text